Refund Policy

1. Overview

We want every client to be happy with the work we deliver. This policy explains when refunds apply to Aira Xpert Solutions projects, services and training courses. It should be read together with our Terms of Service.

2. Project Services (Web, Design, Marketing)

• Before work begins — if you cancel before we have started work, your advance payment is refunded in full.
• After work begins — the advance covers work already performed and is non-refundable once design or development has started. If you cancel mid-project, you pay only for the work completed up to that point; any amount paid beyond that is refunded.
• Approved milestones — payments for stages you have reviewed and approved are non-refundable.
• If we fail to deliver — if we cannot deliver the agreed scope for reasons within our control, we will refund the unearned portion of what you have paid.

3. Ongoing Services (SEO, Marketing, Support)

Monthly services can be cancelled with notice before the next billing period. Fees already paid for the current month are non-refundable, as work is scheduled and performed within that period. Results-based outcomes (rankings, traffic, sales) are not grounds for refunds, as these depend on factors beyond any agency's control.

4. Third-Party Costs

Amounts spent on your behalf with third parties — domains, hosting, SSL certificates, premium themes/plugins, stock assets, ad spend, and platform subscriptions such as Shopify — are non-refundable once purchased, regardless of project status.

5. Training Courses

• Course fees are refundable in full if you withdraw before the course or batch starts.
• Withdrawal within the first week of a course qualifies for a 50% refund.
• After the first week, course fees are non-refundable.
• If we cancel a course and cannot offer an alternative batch, you receive a full refund.

6. How to Request a Refund

Email info@airaxpertsolutions.com with your name, project or course details, and the reason for the request. We respond within 3 business days, and approved refunds are processed within 7–14 business days using the original payment method where possible.

7. Contact

Questions about this policy? Email info@airaxpertsolutions.com or call +92 324 9577031.